Frequently Asked Questions
Everything you need to know about shopping the official Netflix collection.
What is the shipping policy for Netflix Shop orders?
We offer standard and expedited shipping worldwide. Domestic orders typically arrive within 5-7 business days, while international shipping times vary based on the destination country and customs processing.
Can I return or exchange an item?
Yes, we accept returns and exchanges within 30 days of delivery for most items in their original, unused condition. Please note that certain limited-edition drops or final sale items may not be eligible for return.
How do I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website so you can monitor your package's journey in real-time.
What payment methods do you accept?
Netflix Shop accepts all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are the products on the Netflix Shop official?
Absolutely. Every item sold on Netflix Shop is official merchandise, developed in collaboration with the creators and studios behind your favorite Netflix series and films.
Do you offer international shipping?
Yes, we ship to many countries globally. Shipping costs and estimated delivery dates are calculated at checkout based on your specific location and the weight of your order.